Privacy Policy

Last Updated: 11th June 2026

Muar Ey Deluxe Guest House ("Muar Ey Deluxe Guest House", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, make a reservation, or stay at our property.

By using our website or booking services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you make a booking or contact us, we may collect:

• Full name

• Email address

• Phone number

• Nationality

• Reservation details

• Guest information provided during booking

• Communication records between you and us

• Check-in and check-out information

• Device and browser information when visiting our website

2. Payment Information

Payments are processed securely through Stripe.

We do not store, process, or have access to your full credit card or debit card information. Payment information is submitted directly to Stripe and is governed by Stripe's privacy and security policies.

3. How We Use Your Information

We may use your information to:

• Process and manage reservations

• Confirm bookings and payments

• Communicate with guests regarding their stay

• Provide customer support

• Facilitate self check-in procedures

• Verify guest identity where necessary

• Improve our website and services

• Prevent fraud and unauthorized bookings

• Comply with legal obligations

4. CCTV Monitoring

For security and safety purposes, CCTV cameras may be installed in common areas including entrances, exits, hallways, external areas, and parking areas.

No CCTV cameras are installed inside guest rooms, bathrooms, or other private spaces.

CCTV recordings may be used for:

• Property security

• Crime prevention

• Incident investigation

• Protection of guests and staff

• Compliance with legal requirements

Recordings may be disclosed to law enforcement agencies or government authorities where required by law.

5. Sharing of Information

We do not sell or rent personal information.

We may share information with:

• Stripe and payment service providers

• Service providers assisting with website operations

• Government authorities where legally required

• Law enforcement agencies where legally required

• Professional advisers where necessary

6. Data Retention

We retain personal information only as long as reasonably necessary to:

• Fulfil reservations

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance

• Analyze visitor traffic

• Enhance user experience

• Remember booking preferences

Users may disable cookies through browser settings.

8. Data Security

We implement reasonable technical and organizational measures to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Third-Party Services

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices of those third parties.

10. Your Rights

Subject to applicable Malaysian laws, you may request:

• Access to your personal data

• Correction of inaccurate information

• Withdrawal of consent where permitted

• Deletion of information where legally permissible

11. Changes to This Policy

We may update this Privacy Policy at any time.

Changes become effective immediately upon publication on this page.

12. Contact Information

Muar Ey Deluxe Guest House

Email: muareydgh@gmail.com

Phone: +60 18-463 9690

Address: 127-13 Lorong Bunga Ros Jalan Daud, 84000 Muar, Johor